Last updated: January 1, 2026
This Privacy Policy describes how New York Restoration ("we," "our," or "us") handles information collected from visitors to newyorkrestoration.site and from clients who contact us by phone, email, or our online form. We aim to be straightforward about what we collect, why we collect it, and how it is used.
Information we collect
When you contact us through the website or by email, you may share information such as your name, phone number, email address, property address, and a description of the situation you'd like help with. We only collect what you choose to share with us when reaching out, and we use that information to respond to your inquiry and to plan and carry out any restoration work that follows.
Like most websites, our hosting environment may automatically log limited technical information such as IP address, browser type, the page requested, and the time of the request. These logs are used for routine technical purposes such as diagnosing errors and protecting the site against abuse.
How we use information
We use the information you provide to respond to inquiries, to schedule and perform restoration work, to send project-related communication, and to send invoices or estimates when applicable. We do not sell or rent personal information to third parties, and we do not use your information for unrelated marketing purposes.
Sharing of information
We may share project-related information with contractors, building staff, property managers, or insurance representatives where doing so is necessary to perform the work you've asked us to perform. We may also share information when required by law or in response to a valid legal request.
Data retention
We keep records of completed projects, including project documentation and correspondence, for a reasonable period for accounting, warranty, and reference purposes. Inquiry messages that don't lead to a project are kept only as long as needed to respond and follow up.
Cookies
This website uses minimal cookies — primarily for basic functionality. We do not run third-party advertising networks on the site. Embedded content (for example, a map) may set cookies through the third-party provider; please review those providers' policies for details.
Your choices
You can request that we update or delete personal information you've shared with us by contacting our office. Some information may be retained where required for legal, accounting, or contract purposes.
Contact
Questions about this Privacy Policy can be sent to info@newyorkrestoration.site or by mail to New York Restoration, 985 3rd Ave, New York, NY 10022.